Global Appliances, Inc. offers a 5 year manufacturer's warranty and a 30 day refund return policy on all range hoods. Exclusions may apply, please see below.
Global Appliances, Inc. warranty is valid if the following conditions have been met:
· Proof of purchase can be provided.
· The range hood has not been modified, unless modified or fabricated as a special order request by Global Appliances, Inc.
Global Appliances, Inc. warranty does not cover:
· Routine maintenance – incorrect cleaning
· Incorrect installation due to ducting or power supply
· Accidental damage e.g. filter change or bulb change
· Grease filters
· For all Foreign (Canadian) shipments; customs and duties are paid for by the customer. The price of the range hood and shipment charges do not include customs and duty fees.
· All New Penn shipments and return shipments are always strapped onto a pallet for the safe delivery of our products.
· If you would like to return a product within the 30-day refund return period please contact Global Appliances, Inc. for a return authorization # and for return shipment instructions. Initial purchase order shipping & handling charges are non-refundable. A 20% restocking fee may apply on returned merchandise. If a returned product is recieved damaged, altered in any way, or in non-resellable condition then we reserve the right not to refund the purchase price. A return will not be accepted by our company without prior notification.
For any other questions or concerns regarding our policies and/or warranty information, please contact us via our toll-free telephone # or by email.
1 (800) 557-4031